About AbeBooks

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?

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Victoria, BC

Victoria BC

Located on beautiful Vancouver Island, the AbeBooks.com headquarters is an amazing workplace for anyone passionate about books and technology.All software development for AbeBooks takes place here, and we also have comprehensive teams handling Marketing, Customer Support, Finance, Human Resources and Administration, and Site Operations. Our employees enjoy water views in every direction, as well as the tranquility of island life, while still having easy access to Seattle (where our parent company, Amazon Inc. is located), and Vancouver.

15 Reasons to Live & Work in Victoria, BC


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Dusseldorf, Germany

Our European office in historic Dusseldorf is dedicated to creating a world-class experience for our European customers. With dedicated teams for Marketing, Customer Support, Sales and Account Management, and Finance supporting our UK, French, Italian, Spanish, and German sites, this is a truly international group who understand the diversity of our customers. Located in the heart of Europe, these employees enjoy close proximity to dozens of European cities, as well as the opportunity to work in cutting edge ecommerce.

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AbeBooks Subsidiaries:

FillZ Sales Management BookFinder.com ZVAB.com


Our Benefits

AbeBooks offers an extensive and generous benefits plan ranging from health and dental coverage to pension contribution matching. Our benefits program has helped the company win several HR-related awards in recent times such as a place on the list of Canada's Top 100 Employers for five successive years.


Our Culture

AbeBooks trusts its employees. We trust you to get the job done to the highest standard. We trust your judgment because we only hire the best. We want people who are not satisfied with the status quo but always ask how AbeBooks can be improved. We want people who are prepared to challenge others and themselves. And we do all this while having fun and enjoying life, and helping people buy and sell books.


Our Leadership Principles

Our Leadership Principles aren't just a pretty inspirational wall hanging. These Principles work hard, just like we do. We use them every day, whether we're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates.

Customer Obsession: Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

Ownership: Leaders are owners. They think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say "that's not my job".

Invent and Simplify: Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here". As we do new things, we accept that we may be misunderstood for long periods of time.

Are Right, A Lot: Leaders are right a lot. They have strong business judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

Hire and Develop The Best: Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

Insist on the Highest Standards: Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

Think Big: Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

Bias for Action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

Frugality: Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.

Learn and Be Curious: Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

Earn Trust: Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team's body odor smells of perfume. They benchmark themselves and their teams against the best.

Dive Deep: Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Have Backbone; Disagree and Commit: Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

Deliver Results: Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.


Our Departments

Customer Support

Our unique customer support department features five distinct teams — core customer support (via phone and email), security and trust (fraud fighters), tactical engineering (technical troubleshooters), registration (assisting and vetting new booksellers) and communications (messaging for our customers). We deliver exceptional customer support and insist on the highest standards.

Systems

This vibrant department maintains and develops our websites, including the enterprise level search engine, the proprietary shopping basket and the inventory management/order processing systems that provide a robust experience for our buyers and sellers. The quality assurance team, dedicated to ensuring problem-free technology, resides within this section.

Marketing

This team sells books by finding new customers and retaining existing ones. It is the guardian of the on-site customer experience. A host of channels are used to help booksellers sell more books, including optimization of our sites for the best natural search results on Internet search engines, paid search, affiliate marketing and email as well as public relations and off-line promotions.

Sales and Account Management

Booksellers are the focus of this team, including acquisition and retention as well as account management and seller performance. Our buyers expect high standards from our sellers so monitoring and enforcement of policies are vital day-to-day tasks. This department is also responsible for the tools used by sellers on AbeBooks, such as our inventory management system Homebase.

Product Management

This team ensures the delivery of high quality software and infrastructure products that enhance the AbeBooks' experience for our buyers and sellers. Using 'agile' development methodology, our product managers translate customer and business needs into tangible tasks for our engineers. Excellence in planning and execution are key requirements for our product managers.

Finance, Administration & Human Resources

Our finance functions are wide-ranging including planning, reporting and recording revenues. This section also controls the movement of money related to day-to-day book sales. The administration team handles payroll, benefits, facilities management and office admin support. Our human resources specialists manage recruitment and ensure employees have the tools to succeed.

Operations

On call 24 hours a day and 365 days a year, this dedicated team maintains all aspects of AbeBooks' infrastructure from state-of-the-art servers to the phones on the desks. Their wide-ranging responsibilities include our primary and secondary datacenters, the production websites, our huge database, our internal network and systems, and software configuration management.


About Our Technology

To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.

Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.

We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?


Our Values in Technology

Customer Obsession

Will your work be good enough for our booksellers and our book-buyers?

Innovation

Knowing the latest technologies is essential but our long-term goal is always tangible products.

Bias for Action

We like no-nonsense trouble-shooters who can dive deep and fix problems fast.

Ownership

We have small teams and you will be your own CEO.

High Hiring Bar

Know your stuff. You will be tested every day in your career at AbeBooks.

Frugality

When every penny counts, the time and resources of our technology teams are not wasted.


Our Technology Teams

Quality Assurance

Using Agile practices, our QA engineers work closely with software developers and site operations to build innovative products that deliver a top-class customer experience. They also liaise with stakeholders from the business side of the company to understand objectives, evaluate deliverables against requirements and develop test suites that replicate complex real-world situations at scale. Must-haves include experience in security, performance, functional and reliability testing, also familiarity with Linux (or Unix), relational databases and SQL goes a long way. Our QA experts walk in someone else's shoes every day.

Software Engineering

The word 'versatile' barely scratches the surface when describing this team. Using Agile, Scrum and Extreme Programming methodologies, they build and upgrade a huge range of systems for buyers and sellers including search, inventory management, and order and payment processing. Essential experience includes Java ecosystem, OOD/OOP, and the ability to develop scalable applications using technologies like JMS, Spring, caching tiers, and relational databases. Being able to write and test high quality code is a given but these engineers also know algorithms, data structures and Linux. The ability to trouble-shoot while under pressure is a valued skill.

Site Operations

Fast-paced and dynamic, our site operations team provides UNIX systems administration and support, switching between site maintenance and project-based initiatives, and working with state-of-the-art hardware and software too. Sections of this team are always on-call — 3am pager messages are not unusual. The work includes handling Apache web server configuration, Tomcat application servers, Cisco network hardware and administering Unix Systems and tools. Familiarity with a wide range of Internet protocols, and Shell and Perl scripting are also on the list of required abilities. This team encapsulates the 24/7 nature of ecommerce.

Database Administration & Development

Sound database administration skills are just the beginning. This group provides database support and development via backend programming. Members of this team are experts in SQL and Oracle and thoroughly understand client/server technologies and methodologies, as well as Java API calling patterns. They design and implement complex custom software systems using Oracle, PL/SQL, SQL and other third party libraries. Agile methodologies are also part of this team's working practices. Scalability is always a consideration when maintaining a database that grows every day.

Product Management

There's much more to this team than simply delivering new products on time. Our product managers understand the needs of book-buyers and booksellers, and they came to us with strong records in ecommerce or scalable software development. They understand product life cycles as well as Agile project management and software development methodologies like Scrum, XP and Crystal. Metrics and testing are second nature. Excellence in planning and execution is requisite. The ability to juggle tasks and improvise is highly valued as is the ability to understand and communicate with every department within the company.

Web Development

Working alongside interaction designers and Java developers, our web dev team gives a professional, enterprise-level look and feel to dynamic pages and Velocity-based servlets thanks to quality, robust code. They know X/HTML inside and out, and work with CSS, JavaScript, and DOM to produce innovative DHTML effects and a smooth user experience. The ability to smoothly integrate APIs into various interfaces is vital. Every day best practices in web dev are implemented in design, testing, version control, documentation, build, deployment, and operations. Keeping up with the latest standards in web development is essential.

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